Privacy Policy
Information Collection and Use: At Bobby’s Auto Collision, we respect your privacy. We collect information from you when you request a service, including your name, contact information, and vehicle details. This information is used solely to provide you with auto repair services and to communicate with you regarding your vehicle’s status.
Confidentiality: All customer information is kept confidential and is never sold, exchanged, or disclosed to any third parties without your explicit permission, except as necessary to fulfill your service request or as required by law.
Service Warranty Policy
Warranty Coverage: We stand behind the quality of our work. All repair services performed at Bobby’s Auto Collision are covered by a comprehensive warranty for a period of 12 months or 12,000 miles, whichever comes first. This warranty covers labor and materials on all collision and paint services.
Limitations: The warranty does not cover damage resulting from normal wear and tear, improper maintenance, or subsequent accidents. Issues arising from customer negligence or alterations not performed by our technicians are also not covered.
Payment Policy
Estimates: All service estimates are provided free of charge and are subject to approval before any work is commenced. We ensure transparency in our pricing and will inform you of any necessary adjustments or additional costs during the repair process.
Accepted Methods of Payment: We accept payment via cash, major credit cards, and insurance proceeds. Payment is due upon completion of services and vehicle pickup.
Insurance Claims: We collaborate with most insurance companies and can assist in direct billing arrangements. Please provide insurance details at the time of service request.
Customer Service Commitment
Satisfaction Guarantee: Your satisfaction is our priority. If you are not completely satisfied with the services received, please contact us within 30 days of the service completion. We will endeavor to resolve any concerns promptly and effectively.
Feedback: We value your feedback as it helps us to improve our services. Feel free to provide feedback through our website, in person, or over the phone.
Cancellation and Refund Policy
Cancellations: You may cancel your service request at any time before work begins. If cancellation occurs after the repair or service has started, you will be responsible for the costs of any work completed up to the point of cancellation.
Refunds: Refunds are processed on a case-by-case basis and are typically issued for services not rendered or if there is a breach in our service commitment. Refunds will be issued to the original method of payment within 14 business days of the confirmed cancellation.
Environmental Policy
Eco-Friendly Practices: We are committed to reducing our environmental impact. We use recycle used materials where possible, and comply with all environmental regulations to ensure our operations are as environmentally friendly as possible.
Changes to Our Policies
Bobby’s Auto Collision reserves the right to modify or update these policies at any time without prior notice. We encourage you to review this page periodically for the latest information on our policies.
