FAQs
Common answers to your questions
Quality service
Great support
N
Experience
Flexible schedule
What types of auto body repair services do you offer?
We offer a comprehensive range of auto body repair services, including collision repair, custom paint jobs, dent removal, headlight restoration, and complete vehicle restoration. Our state-of-the-art equipment allows us to handle everything from minor dings to major collision damages.
How do you handle insurance claims?
We work closely with most major insurance companies to streamline the claims process for you. Our team assists in handling the paperwork and direct billing to insurance, ensuring a hassle-free experience.
How long will the repairs to my vehicle take?
The duration of repairs can vary depending on the extent of the damage. However, we are committed to a quick turnaround time without compromising on the quality of our work. We will provide a time estimate when assessing the damage to your vehicle.
Can you match the paint color of my vehicle?
Absolutely. Our custom paint jobs include expert color matching to ensure that any new paint perfectly matches the existing color of your vehicle.
Is there a warranty on the repair work?
Yes, we offer a warranty on all our repair work. Specific terms and conditions of the warranty can be discussed during your initial consultation or at the time of vehicle drop-off.
Are your technicians certified?
Yes, our technicians are I-CAR Gold Class certified and continuously undergo rigorous training to stay updated with the latest auto repair technologies. Their expertise is backed by decades of experience in the industry.
Do you offer any services to help if I can’t use my vehicle during repairs?
Yes, we provide free towing services and have courtesy cars and rental services available to ensure you are never without a vehicle while yours is being repaired.
How do you ensure the quality of your repairs?
Quality is a cornerstone of our service. We use only high-quality materials and advanced repair techniques. Each repair is subjected to thorough quality checks to meet our high standards and ensure your vehicle returns to you in pre-accident condition or better.
What makes Bobby’s Auto Collision different from other auto body shops?
Our dedication to customer satisfaction, advanced technical capabilities, certified professionals, and a comprehensive range of services set us apart. We also pride ourselves on our community involvement and commitment to excellence in every aspect of our work.
How can I get an estimate for the repairs?
You can schedule an appointment for an in-person estimate at our facility, or use our online photo estimating tool, InstaQuote, to start the estimate process anytime and anywhere.
What should I do immediately after an accident?
After ensuring that all parties involved are safe, it’s important to document the scene. Take photos of the damage, exchange information with the other driver, and report the accident to the police and your insurance company. Then, you can call us for towing and repair services.
Can you handle electrical repairs after a collision?
Absolutely. Our facility is equipped with advanced diagnostic tools to accurately identify and repair any electrical issues that may have resulted from a collision.
How do I schedule repairs and how flexible are your scheduling options?
You can schedule repairs by calling our shop directly or using our online scheduling tool. We offer flexible scheduling to accommodate your needs, and we also provide a complimentary pickup and delivery service to make the process as convenient as possible.
Do you offer any environmentally friendly options for auto body repair?
Yes, we are committed to sustainability and offer environmentally friendly repair options, including water-based paints and recycling of old parts and materials where possible.
How do you ensure safety measures are met in your repairs?
Safety is our top priority. We adhere to strict industry standards and manufacturer guidelines in all our repairs to ensure that every vehicle’s safety features are fully restored to their optimal condition.
Do you offer any specialty services for luxury or foreign vehicles?
Yes, our technicians are experienced in handling a wide range of vehicles, including luxury and foreign models. We ensure that each vehicle is repaired with the same attention to detail and quality, regardless of its make or model.
What is the process for handling parts replacement?
We use genuine OEM parts for all replacements to ensure the best fit and longevity. If OEM parts are not available or desired, we also provide high-quality aftermarket parts as per customer preference or insurance policy stipulations.
How can I track the progress of my vehicle’s repairs?
We provide regular updates through calls or emails based on your preference. You can also contact our support team anytime during business hours for real-time updates on your vehicle’s status.
What should I expect when I pick up my vehicle?
When you pick up your vehicle, it will have gone through a detailed inspection, cleaning, and final quality check. We will walk you through the repairs performed, discuss any warranties or follow-up care needed, and ensure that you are completely satisfied with the work.
What community engagement activities does Bobby’s Auto Collision participate in?
We actively engage in various community service initiatives, sponsor local events, and support local businesses. We believe in giving back to the community that has supported us over the years.
